We're here to keep your screening running.
Download the official Aireen Instructions for Use in your language, or start a secure remote session with our specialists in seconds.
Official Instructions for Use
The complete Instructions for Use (IFU) for Aireen, covering installation, intended use, clinical workflow, safety information and regulatory references.
Instant assistance via AnyDesk
Our preconfigured AnyDesk client lets the Aireen support team connect to your workstation securely, with your explicit consent, to resolve issues in minutes instead of days. No installation, no admin rights required — just download, run, and share the displayed ID with your support contact.
- End-to-end encrypted sessions (TLS 1.2 + RSA 2048) — never unattended.
- Portable executable — runs without installing and leaves no service behind.
- Preconfigured for Aireen — branded and locked to our support workflow.
Download the client, run it, and read the 9-digit AnyDesk-Address to your Aireen support representative. The session ends the moment you close the window.
Download AnyDesk_Aireen.exeBy downloading you agree to AnyDesk's terms of use. For macOS / Linux support, please contact us.
Need a human?
Our clinical and technical specialists support Aireen deployments across Europe. Reach out for installation help, validation questions, vigilance reporting or anything in between — we typically respond within one business day.